How Compass Works
A structured, multi-vertical survey process designed to surface what's actually happening inside your luxury property — and deliver leadership a clear path forward.
For the Initiator
Typically a Director of Sales, GM, Director of Marketing, Director of Rooms, or Owner
Set up your Compass project, launch surveys, and receive actionable findings—all in one workflow tuned for property leadership teams.
Create your Compass project profile
Capture essential context about your luxury property so the Compass project aligns with how your organization operates.
Select your verticals (Free: choose 2 — Pro: all 7 unlocked)
Choose the departments to include in your Compass project. Free tier includes two verticals; Pro unlocks all seven.
Build your roster — mark each role as Filled, Vacant, or N/A
Add the right leaders and respondents so feedback reflects every critical function across your property.
Pre-select your findings recipients
Choose who will receive the findings report when your Compass project is complete.
Review and launch
Confirm your setup and send secure survey invitations to filled roster roles.
Monitor responses from your dashboard
Track completion and engagement from your initiator dashboard until the survey window closes.
Need help with setup? You can delegate roster building to your EA or admin — they get their own invitation and handle the setup on your behalf.
For Your Team
No account needed. Respondents open a link from their email, complete the survey on the device that fits their day, and finish in their preferred language when your plan includes it. Completion time varies by role and department.
- No account required
- English on Free; English, Spanish & French on Pro and Enterprise
- Auto-saves progress
- Resume anytime on any device
For Leadership
Pre-selected by the Initiator during setup. When findings are approved and ready, recipients receive a secure magic-link email. Clicking it opens the Findings Recipient Notice — a confidentiality acknowledgment they must accept before accessing the report. After acknowledgment, they complete a brief account setup, then access their live findings dashboard.
Built Across Every Department
Compass covers all major verticals in a luxury hospitality property.
GM / Executive Office — not surveyed, but eligible as a findings recipient
How findings are produced
Compass uses a proprietary analysis engine to process and synthesize project responses across departments. All findings are reviewed and approved by the S1eam team before delivery. No findings reach your leadership team without human review and sign-off.